cambodia@focusmekong.com
+ 855 (0) 97 7714 333

TERM & CONDITION OF FOCUS MEKONG (CAMBODIA ) Co, Ltd

Cancellation policy for: FIT Cancellation policy for: GROUP
  • No Show 100 % charge
  • 7-1 days 50 % of the tour price
  • 14-8 days 30 % of the tour price
  • 21-15 days up 10 % of the tour price
  • 22 days up no charge
  • 30 days up no charge
  • 29-22 days – 20% of the tour price
  • 21 – 14 days – 40% of the tour price.
  • 13 – 7 days – 50% of the tour price.
  • Less than 7 days – 100% of the tour price.
Child policy
For children between 2 to 12 years old (who have completed year 11), the following price policies apply:

  • Child in extra bed 15% discount on total package
  • Child no bed 25% discount on total package
  • Child in twin no discount (child airfare only)
  • Land services only 50% discount on total package
NOTE: Maximum 04 childrenare allowed at reduced rates per party
For infants between 0-2 years old (who has completed year 1) the following policies apply :
  • No extra bed, no meals, no entrance, all services free, except air ticket (90% discount of adult fare)
  • Crib upon request, rate to be determined on a case by case basis.
  • Extra bed upon request.
  • Local services: 90% discount
INSURANCE
  • Travel insurance including emergency medical repatriation, cancellation costs, act of god, and medical expenses is required for passengers who book our trip from the homeland of buyer. We are local travel agent is not responsible of all kind of insurance. Unless for local transportation such as, vehicle, boat and domestic flight that we have provided, which is all has its legal local insurance covered.
NO REFUND
  • In case of arrival with late fly, missed fly, fly delay that make customer unable to complete any visiting place or meals as mention in the tour itinerary.